Contact Email: support@cyseekinbike.com
Contact Phone: (+852)64888513
Company Name: QIHAO TECHNOLOGY HONG KONG LIMITED
Company Address: UNIT 9 ON 1/F THE CLOUD 111TUNG CHAU ST TAI KOK TSUI HONG KONG
Warranty
Cyseekinbike Limited Warranty Terms
This Limited Warranty is issued by Cyseekinbike, Inc. and is effective from January 1, 2025. It only applies to the products sold on the Cyseekin official website (Cyseekinbike.com). Other ways to buy Cyseekin electric bikes (Amazon, offline dealers, Best Buy, etc) are subject to the corresponding warranty policies.
2-Year Limited Component Warranty
All Cyseekin bicycles are protected by a 24-month manufacturer's warranty on essential components, effective from the delivery date. Exclusions noted on individual product pages supersede this general policy. Qualifying defects entitle customers to complimentary repairs through authorized service channels.
Coverage Details
This warranty exclusively applies to:
l Core Electrical System: Motor assembly (≤750W), lithium-ion battery pack (UL-certified), smart charger (CE/FCC compliant), and LCD display unit
l Structural Components: Aluminum alloy frame (6061-T6 grade) and fork assembly
l Standard Operation Requirements: Proper usage per Chapter 4 of the Owner's Manual including storage temperatures (-4°F to 122°F) and charging protocols
Exclusions & Maintenance Guidance
Corrosion damage (including terminal oxidation) resulting from environmental exposure
Non-OEM modifications or aftermarket part installations
Cosmetic wear from routine use (paint scratches, grip erosion)
Complimentary accessories: Kickstands, reflectors, or promotional items
Corrosion Prevention Protocol
Periodically clean battery contacts using 90% isopropyl alcohol and dielectric grease (recommended interval: every 500 miles/3 months). Store in low-humidity environments (<60% RH).
Component-Specific Warranties
The following subsystems carry 12-month coverage:
Pedal assist sensors
Brake lever switches
Wiring harness connectors
|
Components name |
Warranty statement |
|
controller, headlights, taillights, brake handles, throttle, sensors |
Product performance failure or quality problem. |
|
front forks, handlebars, stems, front and rear rims, hubs, center axles, flywheels, chainring, cranks, seat tubes, seat tube clamps, seat cushions, disc brake clamps, front bowl sets, front baskets, rear racks |
Natural deformation, failure, fracture and other quality problems. |
|
Pedal |
Warranty is provided only for defects in design or manufacturing process. If the pedal is damaged due to human factors or improper use, warranty service will not be provided. |
Attention: Cyseekinbike will offer free components and replacement parts for warranty. Any installation and repair fees will not be covered by Cyseekinbike unless authorized by the after-sales team.
If the buyer has damaged/misused the item(s) without following the owners' manual instructions, it will not be eligible for free repair, however customers can return it at their own cost and pay a fee for the repair. Return shipping fees will be the customer's responsibility in such cases.
Term of Limited Warranty:
For Original Purchaser
Only the original owner of an ebike purchased from Cyseekinbike.com is covered by this Limited Warranty.
We shall not be liable if you install, operate or maintain your Ebike without following the owners' manual instructions. This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper use, improper maintenance, alteration, modification, an accident or other abnormal, excessive or natural disasters.
The limited warranties do not cover normal wear and tear of any covered component. Ordinary wear and tear not resulting from defects in workmanship or materials, is not covered. Wear and tear will be assessed by the seller. Normal wear parts typically covered include but are not limited to: tires/tubes, spokes, parking racks, chains, brake pads, brake cables, gear cables, handle sleeves, bells, wires.
Frame issues excluded from this warranty include but are not limited to:
1. Corrosion, rust or oxidization
2. Paint fade, scratches, and impact marks
3. Impact damage
4. Non-reversible modification (such as drilling or welding)
5. Chain guard mounted to the frame （ if applicable)
Defects or damage caused by private modification, is not covered. Damage resulting from improper assembly or maintenance, or from installation of parts and accessories not compatible with the Cyseekin Ebike, is not covered.
Scratches, dents, and cosmetic damage, unless caused by Cyseekin bike.
Defects or damage resulting from external causes such as collision, fire, flooding, windstorms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses, or improper use of any electrical source.
In addition, with respect to the battery, this Limited Warranty does not cover defects or damage resulting from the following actions or situations:
1. Defects or damage caused by accidents, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities inconsistent with the intended use of the product), improper storage, abnormal exposure to liquids, chemical exposure, moisture, abrasives, sand or dirt, negligence or abnormal physical, electrical or electromechanical stresses;
2. Defects or damage caused by personal modification;
3. Scratches, dents and appearance damage;
4. Goods whose serial numbers or bar codes have been removed, defiled, damaged, altered or rendered illegible;
5. Ordinary wear and tear;
6. Defects or damages caused by improper use of the product or auxiliary/peripheral equipment;
7. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair or adjustment of the product in a manner different from the Assembly Instructions or User Manual;
8. Defects or damage caused by external causes, such as collisions, fires, floods, storms, lightning, earthquakes, exposure to weather conditions, theft, blown fuses or improper use of any power source;
9. Improper use of battery charger;
10. Any seals on the battery are damaged or show signs of tampering;
11. Batteries have been used for equipment other than bicycles with specified batteries.
For Subsequent Owner
We provide a 2-year warranty for each Cyseekin e-bike, excluding all wear and tear items. The subsequent owner should provide the proof of original purchase (original owner's name & original order number). The warranty still begins from the day of the original owner’s receipt of the bike.
Note:
“Original Purchaser” means buying electric bikes directly from the Cyseekin official website. “Subsequent Owner” means the second or later owner of the e-bike.
If it is necessary to replace the bike parts, accessories or even change the bike, we may charge a certain amount of money as the shipping fee. Please contact our customer service team(support@cyseekinbike.com) for help.
Credit Card Chargebacks:
If any ebike purchase becomes subject to a credit card chargeback in any amount, and you are still in possession of the ebike, then this Limited Warranty shall be invalidated until the credit card chargeback has been resolved.
How to Make a Warranty Claim?
To submit a warranty claim for your Ebike, please email our support team with photos and videos of the issue. Please be aware that Cyseekin will not replace any parts without first seeing evidence of the damaged product. Customers must provide this evidence by email. We will repair or replace defective parts or units at our discretion. Customers are responsible for shipping fees if returning the parts is necessary, while we will cover the shipping fees for sending the repaired item back to the customer. For more details on our return and refund policy, please check the return policy page on our website - www.cyseekinbike.com.
Shipping Damage Claims:
In rare instances, the item received may be damaged during transportation. If the item that arrives damaged, incomplete or in need of replacement parts, contact Cyseekin customer care at support@Cyseekinbike.com within three days of receiving the item to report the error or damage. Please provide us with photo or video proof.
NOTICE: We will not accept shipping damage claims filed more than 7 days after receipt of any products.
This warranty policy applies only to products purchased on our website. If you have purchased from other platforms or dealers, please refer to their warranty policy. If you have any questions about our warranty policy, please contact us at support@Cyseekinbike.com.
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