Order tracking
Track Your Order
Good news! Your order is on its way. Please choose one of the tracking options below:
📦 Shipping Partners
We ship our e-bikes safely with DHL, DPD or GLS. You can also check the delivery status directly on the carrier’s website.
⏱️ Tracking Not Updating Yet?
Please note: after you receive the shipping email, it may take up to 24–48 hours for the first scan to appear in the tracking system. Thank you for your patience.
Alternative: Check via Your Customer Account
For the latest order information, we recommend logging in to your customer account.
Contact
Email:
support@cyseekinbike.com
Phone: +852 6488 8513
Company: QIHAO TECHNOLOGY HONG KONG LIMITED
Address: UNIT 9 ON 1/F, THE CLOUD 111, Tung Chau Street, Tai Kok Tsui, Hong Kong