Order tracking
Shipment tracking
Good news! Your order is on its way. Please select a tracking method:
📦 Logistics partner
We ship our e-bikes securely with DHL, DPD, or GLS . You can also check the status directly on these service providers' websites.
⏱️ Update delay?
Please note: After receiving the shipping confirmation email, it may take up to 24–48 hours for the first scan to appear in the system. Please be patient.
Alternative: Via your customer account
For the most up-to-date information, we recommend that you log in to your customer account.
contact
Email: support@cyseekinbike.com
Telephone: +852 6488 8513
Company: QIHAO TECHNOLOGY HONG KONG LIMITED
Address: UNIT 9 ON 1/F, THE CLOUD 111, Tung Chau Street, Tai Kok Tsui, Hong Kong