Warranty Terms

Cyseekin Warranty Policy

Valid from: January 1, 2025

This limited warranty is provided by Cyseekinbike, Inc. (“Cyseekin”) and applies exclusively to products purchased directly through the official website (cyseekinbike.com). Purchases made through other channels (e.g., Amazon, local retailers) are subject to the applicable terms and conditions of those channels.

🇪🇺 Important Notice Regarding Your Statutory Rights:
This voluntary manufacturer's warranty applies in addition to the statutory warranty rights to which you are entitled as a consumer in the EU (24-month statutory warranty). Your statutory rights in the event of defects are not restricted by this warranty.

1. Warranty Period & Coverage

A. 2-Year Warranty (Core Components)

We provide a warranty of 24 months from the delivery date for the following main components:

  • Electrical system: Motor (≤250W), lithium-ion battery (UL-certified), charger (CE/FCC-compliant), and LCD display.
  • Frame: Frame made of aluminum alloy (6061-T6) and fork (against structural breakage).

B. 1-Year Warranty (Components)

The following parts are covered for 12 months:

  • Controller, sensors (PAS), wiring harness.
  • Headlights, taillights, brake levers, throttle.
  • Mechanical components: stem, handlebars, rims, hubs, bottom bracket, crankset, seat post, luggage rack.

Note: Pedals are covered only against manufacturing defects (design/production), not against wear or breakage caused by impact.

2. What We Cover (and What We Do Not)

We offer:

  • Free replacement parts for defective components during the warranty period.
  • Coverage of the shipping costs for sending the replacement part to you.

We do NOT cover (exclusions):

  • Labor costs: Costs for installation or repairs at a workshop are not covered unless approved in writing in advance.
  • Return shipping costs: If you need to send a defective part to us for inspection, you are responsible for the shipping costs (except for defects that occur immediately after receipt).
  • Wear parts: Tires, inner tubes, brake pads, chains, grips, spokes, etc. are excluded from the warranty (except in the case of material defects upon arrival).

3. Warranty Exclusions

This warranty becomes void in the following cases:

  • Corrosion damage caused by weather conditions (rust, oxidation).
  • Damage caused by accidents, misuse, stunt riding, or overloading.
  • Use of unauthorized parts (tuning, aftermarket parts).
  • Water damage to the battery caused by pressure washers or improper storage.
  • Cosmetic damage (scratches, dents) caused by normal use.

Damage caused by the user's own actions or improper use

The following cases are not considered product quality defects, but rather damage caused by the user's own actions or improper use. These include, in particular, but are not limited to:

  • Damage to the frame, wheels, handlebars, components, or exterior appearance caused by external factors such as falls, collisions, impacts, or improper transport.
  • Damage caused by assembly, adjustment, or use contrary to the operating or assembly instructions.
  • Problems caused by using non-official accessories, unauthorized modifications, or changes to the vehicle structure or electrical system.
  • Damage resulting from unauthorized disassembly or repair of core components such as the battery, motor, controller, or display.
  • Problems resulting from overloading, extreme environmental conditions, exposure to water, misuse, or use that does not correspond to the product’s intended purpose.
  • Wear and tear, scratches, dirt, or the deterioration of consumable parts resulting from normal use.

For the above-mentioned self-inflicted damage, Cyseekin cannot offer a free return with a refund or a free replacement of the entire e-bike. However, we are always happy to support you in resolving the issue, for example with repair instructions, recommendations for suitable repair solutions, purchasable replacement parts, or assistance in contacting a repair service.

Battery care: Please clean the battery contacts regularly and store the battery in a dry environment at temperatures between -20°C and 50°C. Deep discharge caused by not charging the battery for months will void the warranty.

4. Transferability (Second Owner)

The warranty is transferable to subsequent owners. The new owner benefits from the remaining term of the 2-year warranty, starting from the original purchase date.

Requirement: Presentation of the original proof of purchase (first purchaser’s name & order number).

5. Shipping Damage

If your e-bike is delivered damaged:

  1. Contact us within 3 days of receipt at support@cyseekinbike.com.
  2. Send photos or videos of the damage and the packaging.

Note: Damage reports submitted more than 14 days later will not be accepted.

6. How to Submit a Warranty Claim

Email our support team with photos/videos of the issue. We do not replace parts without first seeing proof of the defect.

Important Notice Regarding Chargebacks:
If a credit card chargeback is initiated for an order while the product is still in your possession, this warranty will immediately become void until the case has been resolved.

Contact & Company

Email: support@cyseekinbike.com
Phone: (+852) 56212185
Company: QIHAO TECHNOLOGY HONG KONG LIMITED
Address: UNIT 9 ON 1/F, THE CLOUD 111, TUNG CHAU ST, TAI KOK TSUI, HONG KONG