Shipping & Delivery

Shipping & delivery

Cyseekin currently primarily delivers to EU countries. Our products are shipped directly from our warehouse in Germany. This means for you: fast delivery, no hidden customs fees, and no import taxes.

1. Shipping costs & delivery times

We offer free shipping for all e-bikes and accessories to the countries listed below.

Destination countries (EU) Shipping costs Delivery time
Zone 1:
Germany 🇩🇪, Austria 🇦🇹, Belgium 🇧🇪, the Netherlands 🇳🇱, Luxembourg 🇱🇺, France 🇫🇷, Poland 🇵🇱, Czechia 🇨🇿, Denmark 🇩🇰, Sweden 🇸🇪, Italy 🇮🇹, Hungary 🇭🇺, Slovakia 🇸🇰, Slovenia 🇸🇮, Estonia 🇪🇪, Latvia 🇱🇻, Lithuania 🇱🇹, Bulgaria 🇧🇬		 Free 2–8 business days
Zone 2:
Spain 🇪🇸, Portugal 🇵🇹, Finland 🇫🇮, Ireland 🇮🇪, Croatia 🇭🇷		 Free 3–8 business days
Tax & customs notice:
All prices displayed on the website include statutory value-added tax (VAT). As shipping is from the EU, customers do not incur any additional customs duties.

2. How is the delivery time calculated?

  • Processing time: 1–2 business days (Monday–Friday). During this time, your order is packed and handed over.
  • Transit time: 2–6 business days (depending on the destination).
  • Total delivery time: 2–8 business days after receipt of the order.

*Note: “Business days” refers to Monday to Friday, excluding public holidays.

3. Shipment tracking

As soon as your order leaves our warehouse, you will automatically receive an email with the tracking number. You can also view the status of your delivery directly on our Track your order page.

Please note: It can take up to 24 hours (1 business day) for the status to be updated by the shipping service provider.

4. Changing the delivery address

Address changes are only possible before the goods have been shipped. Please contact us immediately at support@cyseekinbike.com. Unfortunately, once the package has been handed over to the logistics partner, we can no longer change the address.

5. Damage in transit & Lost packages

Damage upon arrival: If the package is visibly damaged, please refuse delivery or have the damage recorded by the delivery driver. Contact us within 3 days.

Loss: If the tracking information has not been updated for more than 3 days, please be patient. If the package has not arrived 3 weeks after dispatch, it will be considered lost. Cyseekin is liable for the loss and will offer you free replacement delivery or a full refund.

In the event of delivery delays, please contact support@cyseekinbike.com. We will promptly check the shipping status and keep you actively informed. Depending on the situation, we will arrange a replacement shipment or issue a refund of the purchase price.

⚠️ Important notice: Areas not served (shipping exclusion)

Due to logistics restrictions for e-bikes (dangerous goods & bulky goods), unfortunately we cannot deliver to the following areas:

1. Germany (islands & special areas):
No delivery to islands with the following postal codes:

  • Hiddensee: 18565
  • North Frisian Islands: 25849, 25859, 25863, 25869, 25938, 25946, 25980, 25992, 25996–25999
  • East Frisian Islands: 26465, 26474, 26486, 26548, 26571, 26579, 26757
  • Heligoland: 27498
  • Neuwerk: 27499
  • Chiemsee: 83256

2. Denmark (islands & Faroe Islands/Greenland):

  • Bornholm: 3700, 3720, 3730, 3740, 3751, 3760, 3770, 3782, 3790
  • Other islands: 4592, 5960, 5970, 5985, 6720, 7884, 8305, 9940
  • No delivery to the Faroe Islands or Greenland.

3. General:

  • No delivery to Malta or Cyprus.
  • No delivery to overseas territories (e.g. the Canary Islands, Ceuta, Melilla, French overseas territories).
  • No delivery to Packstations or PO boxes.

Contact

Email: support@cyseekinbike.com
Phone: (+852) 56212185
Company: QIHAO TECHNOLOGY HONG KONG LIMITED
Address: UNIT 9 ON 1/F, THE CLOUD 111, Tung Chau Street, Tai Kok Tsui, Hong Kong