Shipping & Delivery
Shipping & delivery
Cyseekin currently primarily ships to EU countries. Our products are shipped directly from our warehouse in Germany. This means for you: fast delivery, no hidden customs fees, and no import taxes.
1. Shipping costs & delivery times
We offer free shipping for all e-bikes and accessories to the countries listed below.
| Destination countries (EU) | Shipping costs | Delivery time |
|---|---|---|
|
Zone 1: Germany 🇩🇪, Austria 🇦🇹, Belgium 🇧🇪, Netherlands 🇳🇱, Luxembourg 🇱🇺, France 🇫🇷, Poland 🇵🇱, Czech Republic 🇨🇿, Denmark 🇩🇰, Sweden 🇸🇪, Italy 🇮🇹, Hungary 🇭🇺, Slovakia 🇸🇰, Slovenia 🇸🇮, Estonia 🇪🇪, Latvia 🇱🇻, Lithuania 🇱🇹 |
Free | 2–8 business days |
|
Zone 2: Spain 🇪🇸, Portugal 🇵🇹, Finland 🇫🇮, Ireland 🇮🇪, Croatia 🇭🇷 |
Free | 3–8 business days |
All prices shown on the website include the statutory VAT (value-added tax). Since shipping is from the EU, customers do not incur any additional customs duties.
2. How is the delivery time calculated?
- Processing time: 1–2 business days (Monday–Friday). During this time, your order is packed and handed over.
- Transit time: 2–6 business days (depending on destination).
- Total delivery time: 2–8 business days after order receipt.
*Note: "Business days" refer to Monday through Friday, excluding public holidays.
3. Shipment tracking
As soon as your order leaves our warehouse, you will automatically receive an email with the tracking number. You can also check the status of your delivery directly on our page under Track Order.
Please note: It can take up to 24 hours (1 business day) for the status to be updated with the shipping service provider.
4. Change of delivery address
Address changes are only possible before the goods have been shipped. Please contact us immediately at support@cyseekinbike.com. Once the package has been handed over to the logistics partner, unfortunately, we can no longer change the address.
5. Transport damage & lost packages
Damage on arrival: If the package is visibly damaged, please refuse acceptance or have the damage noted by the delivery person. Contact us within 3 days.
Loss: If the tracking information is not updated for more than 3 days, please be patient. If the package has not arrived 3 weeks after shipping, it is considered lost. Cyseekin is liable for the loss and offers you a free replacement delivery or full refund.
In case of delivery delays, please contact support@cyseekinbike.com. We will immediately check the shipping status and keep you actively informed. Depending on the situation, we will arrange a replacement shipment or refund the purchase amount.
⚠️ Important notice: Non-deliverable areas (shipping exclusion)
Due to logistics restrictions for e-bikes (hazardous goods & bulky goods), we unfortunately cannot deliver to the following areas:
1. Germany (Islands & Special Areas):
No delivery to islands with the following postal codes:
- Hiddensee: 18565
- North Frisian Islands: 25849, 25859, 25863, 25869, 25938, 25946, 25980, 25992, 25996–25999
- East Frisian Islands: 26465, 26474, 26486, 26548, 26571, 26579, 26757
- Helgoland: 27498
- Neuwerk: 27499
- Chiemsee: 83256
2. Denmark (Islands & Faroe/Greenland):
- Bornholm: 3700, 3720, 3730, 3740, 3751, 3760, 3770, 3782, 3790
- Other islands: 4592, 5960, 5970, 5985, 6720, 7884, 8305, 9940
- No delivery to the Faroe Islands or Greenland.
3. General:
- No delivery to Malta or Cyprus.
- No delivery to overseas territories (e.g., Canary Islands, Ceuta, Melilla, French overseas territories).
- No delivery to parcel lockers or PO boxes.
Contact
Email: support@cyseekinbike.com
Phone: (+852) 56212185
Company: QIHAO TECHNOLOGY HONG KONG LIMITED
Address: UNIT 9 ON 1/F, THE CLOUD 111, Tung Chau Street, Tai Kok Tsui, Hong Kong