At Cyseekin, we are committed to providing you with a seamless and satisfying shopping experience. If you are not completely satisfied with your purchase from our official website, we offer flexible return and refund options. Your satisfaction is our top priority!

1. Order Confirmation & Cancellation

Once you place an order, you will receive a confirmation email. We immediately begin preparing your order.

Fees for cancellation after shipment:
If you wish to cancel an order that has already been shipped, or refuse acceptance of the package (Refused Shipment), a fee of €200 (for return shipping & handling) will be deducted from your refund.

2. Order Changes

• Address Change: Free of charge as long as no tracking number has been assigned. Once a tracking number is available, a fee of €20 will be charged for changes (e.g., FedEx redirection).
• Model Change: Changes to color or size must be made before shipment.

3. Return Conditions (Right of Withdrawal)

A. Returns without Quality Defects (Right of Revocation)

If you simply don't like the product or have changed your mind:

• Within 14 days of receipt: We will refund the purchase price. The buyer bears the return shipping costs (€200 per e-bike).
• 15 – 30 days after receipt: We will refund the purchase price minus the return shipping costs (€200 per e-bike) AND a 20% restocking fee.
• After 30 days: No returns possible.

B. Returns due to Quality Defects

• Within 14 days: Full refund or free exchange. We cover the shipping costs.
• 15 – 30 days: Please contact support for case review.
• After 30 days: Our warranty policy applies (repair or replacement parts).

Note: Minor cosmetic defects (e.g., light scratches) that do not impair riding safety do not qualify for a full return but can be resolved with partial compensation.

4. Non-Returnable Items

The following items are excluded from returns:

5. Accessories & Parts

Accessories or spare parts can be returned within 30 days if they are unused, unopened, and in their original packaging. The buyer bears the shipping costs for both ways and a 20% restocking fee.

6. How to Initiate a Return (RMA)

Please do not return any goods without contacting us first. First, write to support@cyseekinbike.com and send us:

1. Order number and proof of purchase

2. Photos or videos of the product/damage

3. Confirmation that the original packaging is available

Important (Return Address):

• The return address will be provided to you after review and approval via RMA email (possibly including a return label).

• Please do not send the goods to the original shipping address, do not send them to the billing address, and do not send them to a company/registration address.

• Only the address confirmed in the RMA email is valid.

Upon approval, you will receive a return label. In many cases, the return is sent to our address in Germany:

7. Refunds

Once we have received and inspected your return (approx. 3–6 business days), we will notify you. Approved refunds will be processed to your original payment method within 5 business days.

Note: If you used a discount code, only the amount actually paid will be refunded.

Company Information:

Note: This address is not a return address. Please send returns exclusively according to the RMA email.

Company Name: QIHAO TECHNOLOGY HONG KONG LIMITED
Address: UNIT 9 ON 1/F, THE CLOUD 111, TUNG CHAU ST, TAI KOK TSUI, HONG KONG
Email: support@cyseekinbike.com
Phone: (+852) 6488 8513