At Cyseekin, we are committed to providing you with a seamless and satisfying shopping experience. If you are not completely satisfied with your purchase on our official website, we offer flexible return and refund options. Your satisfaction is our top priority!

1. Order confirmation & cancellation

Once you place an order, you will receive a confirmation email. We immediately begin preparing your order.

Cancellation fees after shipping:
If you want to cancel an order that has already been shipped or refuse to accept the package (Refused Shipment), a fee of €200 (for return shipping & handling) will be deducted from your refund.

2. Order changes

• Address change: Free as long as no tracking number has been assigned. Once a tracking number exists, a fee of €20 applies for changes (e.g., FedEx rerouting).
• Model change: Changes to color or size must be made before shipping.

3. Return conditions (right of withdrawal)

A. Returns without quality defects (right of withdrawal)

If you simply do not like the product or have changed your mind:

• Within 14 days after receipt: We refund the purchase price. The buyer bears the return shipping costs (€200 per e-bike).
• 15 – 30 days after receipt: We refund the purchase price minus the return shipping costs (€200 per e-bike) AND a 20% restocking fee.
• After 30 days: No returns possible.

B. Returns due to quality defects

• Within 14 days: Full refund or free exchange. We cover the shipping costs.
• 15 – 30 days: Please contact support for case review.
• After 30 days: Our warranty policy applies (repair or replacement parts).

Note: Minor cosmetic defects (e.g., light scratches) that do not affect riding safety do not entitle you to a full return but can be resolved with partial compensation.

4. Non-returnable items

The following items are excluded from returns:

5. Accessories & Parts

Accessories or spare parts can be returned within 30 days if they are unused, unopened, and in original packaging. The buyer bears the shipping costs for both ways and a 20% restocking fee.

6. How to start a return (RMA)

Please do not send any goods back without contacting us first. Write first to support@cyseekinbike.com and send us:

1. Order number and proof of purchase

2. Photos or videos of the product/damage

3. Confirmation that the original packaging is available

Important (Return Address):

• The return address will be communicated to you after inspection and approval via RMA email (possibly including a return label).

• Please do not send the goods to the original shipping address, not to the billing address, and not to a company/registration address.

• Only the address confirmed in the RMA email applies.

After approval, you will receive a return label. In many cases, the return is sent to our address in Germany:

7. Refunds

Once we have received and inspected your return (approx. 3–6 business days), we will notify you. Approved refunds will be transferred to your original payment method within 5 business days.

Note: If you used a discount code, only the amount actually paid will be refunded.

Company Information:

Note: This address is not a return address. Please send returns exclusively according to the RMA email.

Company Name: QIHAO TECHNOLOGY HONG KONG LIMITED
Address: UNIT 9 ON 1/F, THE CLOUD 111, TUNG CHAU ST, TAI KOK TSUI, HONG KONG
Email: support@cyseekinbike.com
Phone: (+852) 56212185