April Support Guide

Cyseekin FAQs in April

Shipping, accessories, warranty, model comparison – here you’ll find the questions we were asked most frequently in April.

Quickly explained, directly linked, and no long searching.

🔎 Quick access

Track order:
https://cyseekinbike.com/pages/bestellung-verfolgen

Tracking system:
https://cyseekinbike.com/apps/track123

Assembly & manual:
https://cyseekinbike.com/pages/benutzerhandbuch-fahrradmontage

Product comparison:
https://cyseekinbike.com/collections/alle-ebikes

Registration / warranty activation:
https://cyseekinbike.com/pages/e-bike-registrierung

General questions

Are the prices in the shop inclusive of taxes?

Yes, the displayed prices usually already include taxes. The final amount will be clearly shown again at checkout.

Why can’t discount codes be combined?

Discount codes usually cannot be combined. Single bike promotions and set offers follow different pricing rules. Especially for 2-bike sets, the set price itself is often already the best deal.

How long does delivery usually take?

The usual delivery time is about 2 to 8 business days. In many cases, it’s faster, often around 3 business days.

How can I track my order?

Use our tracking pages for this:

Track order:
https://cyseekinbike.com/pages/bestellung-verfolgen

Or directly via Track123:
https://cyseekinbike.com/apps/track123

Why doesn’t the gift arrive with the bike?

Gifts or extras like phone holders are often shipped separately from the e-bike. That’s why the bike may arrive first and the extra item a little later.

Why do two bikes arrive in multiple packages?

For 2-bike sets, we often deliberately split the delivery into multiple packages. This reduces the transport risk for large shipments. Both bikes may be shipped on the same day but are not always delivered exactly at the same time.

📦 Important notes after delivery

1) Please keep the original packaging
Please keep the original box including all padding for at least 30 days. Especially for e-bikes and folding models, the original packaging is very important for service or returns.

2) Watch assembly video
Before your first ride, we recommend a quick look at our assembly page:
https://cyseekinbike.com/pages/benutzerhandbuch-fahrradmontage

3) Briefly check the bike
Please briefly check the bike for possible transport damage after unpacking. If you notice anything, please contact us directly before initiating a return.

C10 FAQs

Does the weight of 18.5 / 18.6 kg refer to the complete bike?

Yes. The specification refers to the complete bike including battery, not just the frame.

What tire size does the C10 have?

The C10 has tires sized 20 × 2.125 inches.

How big is the C10 when folded?

The folded dimensions are approximately 81.5 × 40 × 69 cm.

Can I ride the C10 without a battery?

Yes. Even without battery support, the C10 can be ridden like a normal foldable 7-speed bike.

Can the C10 be pushed when folded?

Yes. The C10 does not always have to be carried – in the folded state, it can basically also be pushed.

How much does a replacement battery for the C10 cost?

The current guideline price for a C10 replacement battery is 249 €.

Can a luggage rack be mounted on the C10?

A suitable Cyseekin luggage rack is currently still in the testing phase. Since the C10 was deliberately developed as a light and compact folding e-bike, this point is being carefully examined.

S10 FAQs

Is the S10 available with a curved handlebar?

No. The S10 does not come with a curved comfort handlebar. However, the angle of the stem or handlebar can be adjusted.

Does the S10 have a coaster brake?

No. The S10 does not have a coaster brake but classic hand brakes on the handlebar. Due to the installed Shimano 7-speed gear system, a coaster brake is not provided.

Can I ride the S10 without battery support?

Yes. Even if the battery is empty, the S10 can be ridden like a normal bike with gears.

C20 FAQs

How much torque does the C20 motor have?

The C20 has a motor with 60 Nm torque.

Is the C20 a low-step model?

Yes. The C20 is designed as a low-step / step-through and is especially suitable when easy mounting is important.

Where can I find the exact dimensions of the C20?

The dimension sketches for each model can be found on the product page via the size or dimension button. Additionally, the product comparison on our overview page is also helpful.

Any more questions?

If your question has not been answered here yet, just write to us directly.

The fastest way to help us:

Your order number
a short description
and if possible a photo or video

Cyseekin Support
E-Mail: support@cyseekinbike.com

Cyseekin FAQs in April: Shipping, Accessories, Warranty & Model Questions Simply Explained