April Support Guide

Cyseekin FAQs in April

Shipping, accessories, warranty, model comparison – here you will find the questions we were asked most frequently in April.

Clearly explained, directly linked, and without lengthy searching.

General questions

Do the shop prices include taxes?
Yes, the prices shown generally already include taxes. The final amount will be clearly displayed again at checkout.
Why can't discount codes be combined?
Discount codes usually cannot be combined freely. Single-bike promotions and set offers follow different pricing rules. Especially for sets of two, the set price itself is often already the best option.
How long does delivery usually take?
The standard delivery time is usually around 2 to 8 business days. In many cases, it is faster, with delivery often taking approximately 3 business days.
How can I track my order?
Use our tracking pages for this:

Track your order:
https://cyseekinbike.com/pages/bestellung-verfolgen

Or directly via Track123:
https://cyseekinbike.com/apps/track123
Why doesn't the gift arrive together with the bicycle?
Gifts or complimentary items, such as phone holders, are often shipped separately from the e-bike. Therefore, the bicycle may arrive first, with the complimentary item following a little later.
Why do two bicycles arrive in several packages?
For sets of two, we often deliberately split the delivery into several packages. This reduces the transport risk for large shipments. Both bikes may be shipped on the same day, but they are not always delivered at exactly the same time.

📦 Important information after delivery

1) Please keep the original packaging
Please keep the original box, including all protective packaging, for at least 30 days. Especially for e-bikes and folding models, the original packaging is very important in the event of service or a return.
2) Watch the assembly video
Before your first ride, we recommend taking a quick look at our assembly page:
https://cyseekinbike.com/pages/benutzerhandbuch-fahrradmontage
3) Briefly check the bicycle
Please briefly check the bicycle for any possible transport damage after unpacking it. If you notice anything, please contact us directly before initiating a return.

C10 FAQs

Does the weight of 18.5 / 18.6 kg refer to the complete bicycle?
Yes. This specification refers to the complete bicycle including the battery, not just the frame.
What tire size does the C10 have?
The C10 has tires measuring 20 × 2.125 inches.
How large is the C10 when folded?
The folded dimensions are approximately 81.5 × 40 × 69 cm.
Can I ride the C10 without the battery?
Yes. Even without battery assistance, the C10 can still be ridden like a normal folding 7-speed bicycle.
Can the C10 be pushed when folded?
Yes. The C10 does not always have to be carried—it can generally also be pushed when folded.
How much does a replacement battery for the C10 cost?
The current guideline price for a replacement battery for the C10 is 249 €.
Can a pannier rack be mounted on the C10?
A suitable Cyseekin pannier rack is currently still in the testing phase. Since the C10 was deliberately developed as a lightweight and compact folding e-bike, this aspect is being reviewed particularly carefully.

S10 FAQs

Is the S10 available with curved handlebars?
No. The S10 is not designed with curved comfort handlebars. However, the angle of the stem or handlebars can be adjusted.
Does the S10 have a coaster brake?
No. The S10 does not have a coaster brake, but classic hand brakes on the handlebars. Because it is equipped with Shimano 7-Gang-Schaltung, a coaster brake is not предусмотрed.
Can I ride the S10 without battery assistance?
Yes. Even when the battery is empty, the S10 can still be ridden like a normal bike with gears.

C20 FAQs

How much torque does the C20 motor have?
The C20 has a motor with 60 Nm of torque.
Is the C20 a low-step bike?
Yes. The C20 is designed as a low-step / Step-Through bike and is particularly suitable when easy mounting is important.
Where can I find the exact dimensions of the C20?
You can find the dimension drawings for each model on the product page via the size or dimensions button. The product comparison on our overview page can also help.

Any other questions?

If your question has not been answered here yet, simply write to us directly.

The following helps us assist you most quickly:

  • Your order number
  • a brief description
  • and, if possible, a photo or video

Cyseekin Support
Email: support@cyseekinbike.com

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